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FAQ's

 

  • Q: When will I receive my order?
  • A: You will receive an email once your order is out for delivery. Orders will be shipped in the order they were received. Please estimate 2-3 weeks.
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  • Q: When will refunds be issued?
  • A: Please allow up to 4 days for your refund to be issued. If you are issued a refund.

  • Q: When will you have more inventory?
  • A: We will be restocking our inventory shortly, but our first priority is to fulfill all the current orders.
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  • Q: Why haven't you answered any of my emails or messages?
  • A:  We are not ignoring you, we are doing our best to answer all of your questions. Please understand that we have a lot of inquiries daily and your messages or emails will be answered in the order that it is received.
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    Q: WHERE ARE MY ITEMS COMING FROM?

    A: Although our fulfillment house is located in North America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

     

     

     

    Q: WHERE DO I TRACK MY ORDERS?

    A: Very simple! Head over to our "Track Your Order" page and enter your order number and email address. Once you do this you will see all the information regarding your order.

    If you have any other questions please email support at kvn.bryn3@gmail.com and we will do our best to help you out.

    ***RETURNS

    If you wish to get an exchange or refund please return your product to the return address below:

    Customer will have to cover their own shipping cost.

    For damaged goods, please contact kvn.bryn3@gmail.com with a picture of the damage to get a replacement.

     

     

    *Please note we are going through orders one by one in the order they were received in order to ensure that all customers are 100% satisfied, so please bear with us. 

    Please follow these social media outlets for updates and more information.